What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Bank Transfers, and other secure online payment options.
How can I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order on the courier’s website.
How long does shipping take?
Shipping times vary depending on your location. On average, orders within island-wide take 5-10 days. Please refer to our shipping policy for more details.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately. Once the order is processed or shipped, we may not be able to make changes or cancellations.
Do you ship internationally?
No, we currently ship only in Sri Lanka
How do I contact customer support?
You can reach our customer support team via email at info@pcnw.lk or by phone at +94 112 296 038. We are available from 8.00am-6.00pm Mon-Fri
Do you offer discounts or promotions?
Yes, we offer discounts and promotions from time to time. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
How do I create an account on your website?
To create an account, click on the “Sign Up” or “Register” button at the top of our homepage. Follow the instructions to complete your registration.
How do I apply a discount code to my order?
To apply a discount code, enter the code in the “Promo Code” field during checkout, and click “Apply.” The discount will be automatically applied to your total.
Can I request a custom order or a special item?
Yes, we accept custom order requests for certain products. Please contact our customer service team with your specific requirements, and we will do our best to accommodate your needs.